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Helping organisations to collaborate and design in customer centric fashion.


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We are Essense, a service design agency based in Amsterdam. We’re specialised in designing digital services in the context of the entire customer experience across physical and digital channels. We want to partner with our clients from customer journey to launch and beyond. We seek end-user involvement during all stages of product development and believe in working in lean and iterative fashion.

Meet the team

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The office

James Wattstraat 100, 1097DM, Amsterdam

Lichttoren 32, 5611BJ, Eindhoven

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